Need-to-Know Before You Glow

From idea to finished sparkle – made by you, for you

Designing Your Piece: How It Works πŸ’«

Pick your chain

Start by choosing the perfect baseβ€”necklace, bracelet or earrings, in the style and length you love.

Choose your charms

Browse our curated collection of charmsβ€”each one designed to capture something meaningful, sparkly or just plain you.

Drag, drop & design

Move your chosen charms onto the chain using our easy design tool. Drag them into place, play around with the layout, and create a look that’s totally your own.

Preview your creation

Once you're happy with your design, double-check everythingβ€”then tick the box to confirm you're happy with your one-of-a-kind piece.

We take it from there

Once your order is in, we carefully hand-assemble your piece and get it ready to shipβ€”crafted with love, just how you imagined.

Let’s Clear Things Up

Daily Wear? No Problem.

Absolutelyβ€”you can wear it every day, no second thoughts needed. Our jewellery is crafted from high-quality stainless steel and finished with a layer of real gold for that timeless, elevated look. It’s built to handle your day-to-dayβ€”whether you're at the gym, in the shower, or caught in the rain.

That said, a little care goes a long way. While it's made to last, storing it thoughtfully and avoiding harsh chemicals will help keep your pieces looking their best for years to come. Effortless, elegant, and made to move with you.

A Note on Care:
Exposure to perfumes, fake tan, body lotions, and other beauty products can cause wear over time. These types of damage aren’t considered faults, as they result from external products coming into contact with the jewellery.

Love It, Live In It, Never Take It Off

Looking for jewellery that fits seamlessly into your life? You’ve found it.

Crafted from high-quality stainless steel and finished with a layer of real gold, our pieces are made to go wherever you go.

Perfect for those who love the luxe look of solid gold but prefer to keep a little extra in the budget for their next sparkle. Designed for everyday wearβ€”like, never-take-it-off kind of dailyβ€”they’ll keep up with your schedule and your style.

A Note on Care:
Exposure to perfumes, fake tan, body lotions, and other beauty products can cause wear over time. These types of damage aren’t considered faults, as they result from external products coming into contact with the jewellery.

Tarnish-Resistant? Here's the Real Deal

Yepβ€”our jewellery holds up beautifully with everyday wear.

But! It's not completely tarnish-proof. Things like sweat, perfume, chlorine, and even your skin’s natural oils can build up over time and dull the shine a bit. It really depends on how you wear and care for it.

Other things that may contribute to tarnishing include (but aren’t limited to):
β€’ Sunscreen
β€’ Lotion
β€’ Fake tan / self-tanning products
β€’ Perfume
β€’ Hairspray
β€’ Makeup
β€’ Household cleaning products
β€’ Saltwater
β€’ High humidity

It really depends on how you wear and care for it. The good news? With a little loveβ€”like avoiding harsh chemicals and giving it the occasional cleanβ€”your gold-filled jewellery can stay glowing for years. ✨

A Note on Care:
Exposure can cause wear over time. These types of damage aren’t considered faults, as they result from external products coming into contact with the jewellery.

Let’s keep that sparkle going!

Everyday Maintenance
A quick wipe goes a long way. After wearing your jewellery, gently remove makeup, sweat and oils using a soft clothβ€”something like a flannel or lens cloth works perfectly.

If your piece has come into contact with sunscreen, saltwater, or sweat, give it a quick rinse in lukewarm (clean!) water, then pat it dry straight away with a soft cloth.

Deep Cleaning
Here’s how to do a quick but effective deep clean:

✨Fill a bowl with warm water and add a drop of gentle soap (I use Dove, but mild dish soap is great too).
✨Soak your jewellery for about a minute.
✨Use a super-soft toothbrush to gently scrub, especially in those tiny chain links where grime likes to hide.
✨Rinse with lukewarm water a few times to get all the soap off.
✨Dry it carefully with a soft clothβ€”make sure it’s completely dry before popping it away.

Returns, Refunds & Real Talk

Changed Your Mind?

Because each piece is made to order and personalised just for you, we’re unable to accept returns on custom items if you’ve simply changed your mind. At checkout, we ask you to confirm you’re happy with your designβ€”so please double-check everything before placing your order!

We’re also unable to accept returns on:

πŸ’› Gift cards
πŸ’› Sale items
πŸ’› Items not in original condition or damaged due to misuse

A Note on Care:
Exposure to perfumes, fake tan, body lotions, and other beauty products can cause wear over time. These types of damage aren’t considered faults, as they result from external products coming into contact with the jewellery.

To keep your pieces looking their best, we always recommend applying any beauty products before putting on your jewellery. A little extra care goes a long way πŸ’«

Thanks so much for understandingβ€”it helps us continue creating meaningful, one-of-a-kind pieces just for you.

What if my jewellery arrives damaged or faulty?

Oh no! If your piece arrives with a fault, don’t worryβ€”we’ll sort it. Just send us an email with a clear photo of the issue, and we’ll send you a prepaid return label. Once we’ve received the item, we’ll repair it, replace it, or issue a refundβ€”whichever works best for you.

A Note on Care:
Exposure to perfumes, fake tan, body lotions, and other beauty products can cause wear over time. These types of damage aren’t considered faults, as they result from external products coming into contact with the jewellery.


Who Pays for Return Shipping?

Only if the item isn’t faulty. If there's a fault, that’s on usβ€”we’ll cover all return costs and get a prepaid shipping label to you ASAP.

I placed an order and changed my mindβ€”can I cancel it?

If we haven’t started making it yet, we’ll do our best to cancel it for youβ€”just get in touch as soon as possible! But once we’ve begun crafting your custom piece, we can’t offer a cancellation or refund unless there’s a fault.

Each piece is lovingly made to order, so a little extra time means a lot of extra care.Here’s how it works:

When Will My Sparkle Arrive? ✨

Processing time

Please allow 3–5 working days for us to create your custom piece before it ships.

Shipping within the UK

Once dispatched, your sparkle should arrive within 1–3 working days via Royal Mail.

International shipping

We ship worldwide! Delivery times vary depending on your locationβ€”typically 5–10 working days.

Tracking info

You’ll receive an email with tracking details as soon as your order is on its way.

Need a rush order?

Drop us a messageβ€”we’ll always do our best to help where we can! πŸ’Œ